1. Based on what you read in this chapter, what s the first step the Hotel Paris should take as part of its new safety and health program, and why? The New Safety and Health Program The Hotel Paris s competitive strategy is To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests, and thus boost revenues and profitability. HR manager Lisa Cruz must now formulate functional policies and activities that support this competitive strategy by eliciting the required employee behaviors and competencies.

Although hazardous conditions might not be the first thing that comes to mind when you think of hotels, Lisa Cruz knew that hazards and safety were in fact serious issues for the Hotel Paris. Indeed, everywhere you look from the valets leaving car doors open on the driveways to slippery areas around the pools, to tens of thousands of pounds of ammonia, chlorine, and other caustic chemicals that the hotels use each year for cleaning and laundry hotels