1. How does Joie de Vivre Hospitality differentiate its boutique hotels from other hotel offerings in the...

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1. How does Joie de Vivre Hospitality differentiate its boutique hotels from other hotel offerings in the area? Chip Conley is the founder of Joie de Vivre Hospitality (JDV), a collection of boutique hotels, restaurants, and spas in California. The kitschy atmosphere of the boutiques allows JDV to differentiate itself from both the luxury and the chain hotels. Customer loyalty is so great that JDV relies primarily on word-of-mouth advertising and spends little on traditional advertising methods.

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