1. What would be the advantages to Carter Cleaning of setting up a career planning program? Career planning has always been a pretty low-priority item for Carter Cleaning, since just getting workers to come to work and then keeping them honest is enough of a problem, as Jack likes to say. Yet Jennifer thought it might not be a bad idea to give some thought to what a career planning program might involve for Carter. Many of their employees had been with them for years in dead-end jobs, and she frankly felt a little badly for them: Perhaps we could help them gain a better perspective on what they want to do, she thought. And she definitely believed that career support would have an effect on improving Carter s employee retention.