Today, marketing is all about the customer experience (CX). Explain CX and some ways firms work to

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Today, marketing is all about the customer experience

(CX). Explain CX and some ways firms work to ensure a positive CX.

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Marketing Real People Real Choices

ISBN: 9780136810384,9780136810490

11th Edition

Authors: Michael R. Solomon , Greg W. Marshall , Elnora W. Stuart

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