J. D. Power, founder of J.D. Power and Associates, says, We define quality as what the customer

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J. D. Power, founder of J.D. Power and Associates, says, “We define quality as what the customer wants.” Do you agree or disagree with his observations? Explain your answer.

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Selling Today Partnering to Create Value

ISBN: 978-0134477404

14th edition

Authors: Gerald L. Manning, Michael Ahearne, Barry L. Reece

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Question Posted: Dec 15, 2018 06:49 AM

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J. D. Power, founder of J.D. Power and Associates, says, We define quality as what the customer

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Selling Today Partnering to Create Value

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