2. On the basis of your primary analysis, discuss the poten- tial implications for workforce requirements and
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2. On the basis of your primary analysis, discuss the poten- tial implications for workforce requirements and days-off scheduling if assumptions a and b above are relaxed so that the analysis can be based on hourly demand with- out the constraints of a preset number of shifts and no overlapping of shifts. In other words, discuss the effects of analyzing hourly demand requirements on the basis: of each ATC position essentially having its own shift, which can overlap with any other ATC shift to meet that demand.
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Service Management Operations Strategy Information Technology
ISBN: 9780071244404
5th Edition
Authors: James A Fitzsimmons
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