6.3. The time to make beds at a motel should fall into an agreed-on range of times....
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6.3. The time to make beds at a motel should fall into an agreed-on range of times. A sample of four maids was selected, and the time needed to make a bed was observed on three different occasions:
Service Time, Sec.
Maid Sample 1 Sample 2 Sample 3 Ann 120 90 150 Linda 130 110 140 Marie 200 180 175 Michael 165 155 140
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Service Management Operations Strategy Information Technology
ISBN: 9780073403359
7th Edition
Authors: James A Fitzsimmons Mona J Fitzsimmons
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