Define the problem in terms of a gap between what is and what should be. (For example,

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Define the problem in terms of a gap between what is and what should be. (For example, “Customers report an excessive number of errors. The team’s objective is to reduce the number of errors.”)

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Service Management Operations Strategy Information Technology

ISBN: 9780073403359

7th Edition

Authors: James A Fitzsimmons Mona J Fitzsimmons

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Question Posted: Nov 13, 2024 04:01 AM

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Define the problem in terms of a gap between what is and what should be. (For example, Customers report an excessive number of errors. The teams objective is to reduce the number of errors.)
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Define the problem in terms of a gap between what is and what should be. (For example,

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Service Management Operations Strategy Information Technology

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