Eliminate work standards and numerical quotas. Production quotas focus on quantity, and they guarantee poor quality in
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Eliminate work standards and numerical quotas. Production quotas focus on quantity, and they guarantee poor quality in their attainment. Quality goals such as an acceptable percentage of defective items do not motivate workers toward improvement.
Use statistical methods for continuing improvement of quality and productivity.
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Related Book For 
Service Management Operations Strategy Information Technology
ISBN: 9780073403359
7th Edition
Authors: James A Fitzsimmons Mona J Fitzsimmons
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