Eliminate numerical goals for the workforce. Goals, slogans, and posters cajoling workers to increase productivity should be
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Eliminate numerical goals for the workforce. Goals, slogans, and posters cajoling workers to increase productivity should be eliminated. Such exhortations cause worker resentment, because most of the necessary changes are outside their control.
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Related Book For
Service Management Operations Strategy Information Technology
ISBN: 9780073403359
7th Edition
Authors: James A Fitzsimmons Mona J Fitzsimmons
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