10. Intuitively, it would seem that managers want their customers to have wide tolerance zones for service....
Question:
10. Intuitively, it would seem that managers want their customers to have wide tolerance zones for service. But if customers do have these wide zones of tolerance for service, is it more difficult for firms with superior service to earn customer loyalty?
Would superior service firms be better off to attempt to narrow customers’
tolerance zones to reduce the competitive appeal of mediocre providers?
Fantastic news! We've Found the answer you've been seeking!
Step by Step Answer:
Answered By
Zablon Gicharu
I am an educator who possesses the requisite skills and knowledge due to interacting with students for an extended period. I provide solutions to various problems in step-by-step explanations, a well-thought approach and an understandable breakdown. My goal is to impart more straightforward methodologies and understanding to students for more remarkable achievements.
4+ Reviews
10+ Question Solved
Related Book For 
Services Marketing Integrating Customer Focus Across The Firm
ISBN: 9780078112102
7th Edition
Authors: Valarie A. Zeithaml, Mary Jo Bitner, Dwayne Gremler
Question Posted:
