9. In your opinion, what service companies have effectively built customer franchises (immutable customer loyalty)?
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9. In your opinion, what service companies have effectively built customer franchises
(immutable customer loyalty)?
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Related Book For 
Services Marketing Integrating Customer Focus Across The Firm
ISBN: 9780078112102
7th Edition
Authors: Valarie A. Zeithaml, Mary Jo Bitner, Dwayne Gremler
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