3. Given the need for customer-defined service standards, do firms need company defined standards at all? Could
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3. Given the need for customer-defined service standards, do firms need company defined standards at all? Could all standards in a company be customer defined?
Why or why not? What functional departments in a firm would object to having all standards be customer defined?
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John Kago
Am a processional practicing accountant with 5 years experience in practice, I also happens to have hands on experience in economic analysis and statistical research for 3 years. am well conversant with Accounting packages, sage, pastel, quick books, hansa world, etc, I have real work experience with Strata, and SPSS
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Related Book For 
Services Marketing Integrating Customer Focus Across The Firm
ISBN: 9780078112102
7th Edition
Authors: Valarie A. Zeithaml, Mary Jo Bitner, Dwayne Gremler
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