At the American Express website, at http://

www133.americanexpress.com/osbn/Tool/

collections/manage.asp, choose the article

“Manage Your Receivables and Collections.”

a. According to the article, what percentage of past-due accounts will never be collected?

b. Take the quiz to test the effectiveness of your receivables policy. What areas of your receivables policy need to be improved?

c. List 10 steps to effective collections.

d. Read about collection laws. Jot down some laws of which you were not aware.

e. List seven tips for avoiding overdue accounts. LO.1