Why was the Net Promoter Score an effective metric for Philips to adopt during its journey to
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Why was the Net Promoter Score an effective metric for Philips to adopt during its journey to customer centricity?
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The Net Promoter Score was significant for Philips because it he...View the full answer
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Related Book For
Strategic Market Management
ISBN: 9781119802860
12th Edition
Authors: David A Aaker, Christine Moorman
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