1. The text talks about certain counseling techniques a supervisor may use in a discussion with an employee: directive and nondirective counseling. How does Kathleen use both of these techniques in her meeting with Janeen?

2. Look at the sections “Confrontation of the Troubled Employee” and “Guidelines for Effective Discipline” in Chapter 12. What are four things Kathleen does correctly by the book’s standards in regards to handling her issues with Janeen?