Jill Donahue is the supervisor of the telephone operators who handle emergency calls from citizens and dispatch
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Jill Donahue is the supervisor of the telephone operators who handle emergency calls from citizens and dispatch police, firefighters, and ambulances. One of her objectives for the coming year is to reduce the average time it takes for calls to be answered from 1 minute to 30 seconds. How can Jill create an action plan to achieve this objective? What questions must she answer? Suggest a possible answer for each question.
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She needs to ask herself the what who when where and how question...View the full answer
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