Reflecting back to the chapter opening “A Supervision Challenge” case, consider the five evaluation criteria selected by IBM for its new performance appraisal system: business results, impact on clients, innovation, personal responsibility to others, and skills. How might a supervisor handle an appraisal interview for (1) an employee with an inflated view of his or her own performance, (2) an employee who is uncomfortable about touting his or her accomplishments, and (3) an employee who is vague about his or her career goals?

Have one member of your group play the role of the supervisor and one play the role of the employee.

Choose one or more of the employee types from the preceding paragraph, and role-play an appraisal interview Afterward, discuss how well the issues were handled in the role-play. What could the supervisor

(and employee) have done differently to address the issues more effectively?