Reginald DeBeers hates conducting appraisal interviews, so he has the process down to a science. Fifteen minutes before the end of the workday, he meets with the employee who is to be appraised. He gets right down to business, explaining what the employee’s ratings are and how he arrived at each number. Then the employee and supervisor sign the form. By then it’s quitting time, and DeBeers rises to shake hands with the employee, saying either, “Keep up the good work,” or “I’m sure you’ll do better next time.”

What parts of the interviewing process does DeBeers omit? What are the consequences of leaving out these steps?