13.15 Study the Harvard Business School Case “Cleveland Clinic” Case #9-607-143 (Rev. September 26, 2007) and answer the following questions. The case materials may be purchased by contacting its publisher at 1-800-545-7685, or at www.custserve @hbsp.harvard.edu. A. What is the case about? B. What specific practices have contributed to creating its culture of excellence and innovations? C. Which aspects of the Cleveland Clinic practices are unique? Would these practices be applicable to companies in other industries? D. Are there any obstacles for Cleveland Clinic to move forward? E. What are the key lessons learned from this case?