At first glance, asking customers to provide their own service in the self-service approach may not seem

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At first glance, asking customers to provide their own service in the self-service approach may not seem very consumer friendly. What are some of the characteristics of self- service operations that have led to their acceptance and significant popularity?

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ISE Operations And Supply Chain Management

ISBN: 9781260575941

16th International Edition

Authors: F. Robert Jacobs, Richard B. Chase

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