At first glance, asking customers to provide their own service in the self-service approach may not seem
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At first glance, asking customers to provide their own service in the self-service approach may not seem very consumer friendly. What are some of the characteristics of self- service operations that have led to their acceptance and significant popularity?
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Related Book For
ISE Operations And Supply Chain Management
ISBN: 9781260575941
16th International Edition
Authors: F. Robert Jacobs, Richard B. Chase
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