The following is a table of data collected over a six-month period in a local grocery store.

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The following is a table of data collected over a six-month period in a local grocery store. Construct a Pareto analysis of the data and determine the percentage of total complaints represented by the two most common categories.

All Other 71 Checker 59 General 58 Service Level 55 Policy/Procedures 40 Price Marking 45 Product Quality 87 Product Request 105 Checkout Queue 33 Stock Condition 170 LO12-2

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ISE Operations And Supply Chain Management

ISBN: 9781260575941

16th International Edition

Authors: F. Robert Jacobs, Richard B. Chase

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