1. Customer service can be defined as an activity, a performance measure, or a corporate philosophy. What...

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1. Customer service can be defined as an activity, a performance measure, or a corporate philosophy. What are the advantages and disadvantages of each of these types of definitions? How would you define customer service?

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Fundamentals Of Logistics Management

ISBN: 98357

1st Edition

Authors: Douglas M. Lambert , David B. Grant , James R. Stock

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