2. Help Scott decide if he should invest in either EDI or TMS, or both. Is there another type of system that you would believe would be better? What kind of benefits, including performance and customer satisfaction, can Scott expect by making these proposed changes to the business process?

Scott is not sure which system to implement and what would be the best investment. He assumes that electronic data interchange (EDI) can accomplish real-time information sharing with all of their customers as well as potential carriers. For customers, information can be available online with proper access codes so that scheduling arrangements involving shipments, equipment, and time schedules can be made with a single point of contact. The down side of an EDI system is the expense. Also, system failure could halt the business, potentially resulting in significant financial losses.