8. Why is it important to use pretransaction, transaction, and posttransaction customer service elements to identify and

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8. Why is it important to use pretransaction, transaction, and posttransaction customer service elements to identify and develop customer service measures? Discuss specific examples of measures in each category.

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Fundamentals Of Logistics Management

ISBN: 98357

1st Edition

Authors: Douglas M. Lambert , David B. Grant , James R. Stock

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