=+11. An insurance company has an online help service for its customers. Customer queries that take more than 5 minutes to resolve are categorized as “unsatisfactory” experiences. To evaluate the quality of its service, the company takes 10 samples of 100 calls each while the process is under control. The resulting p values are as follows:

p VALUES (n 5 100)

0.08 0.11 0.12 0.06 0.13 0.09 0.16 0.09 0.18 0.15