11. (**) Consider the process map shown in Figure 3.20 (Chapter 3) for Biosphere Products. In the...
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11. (**) Consider the process map shown in Figure 3.20
(Chapter 3) for Biosphere Products. In the language of service blueprinting, how many of the process steps represent onstage actions? Backstage actions? Support processes? What information would you need to know to complete a service blueprint that included customer actions?
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Related Book For 
Introduction To Operations And Supply Chain Management
ISBN: 9780131791039
2nd Edition
Authors: Cecil C. Bozarth, Robert B. Handfield
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