12. (**) Consider the process steps that occur when you order a video from netflix.com. Where do...

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12. (**) Consider the process steps that occur when you order a video from netflix.com. Where do you interact with Netflix? What other service providers do you interact with? What backstage actions must take place to get the videos to you? Do you ever interact directly with a person?

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Introduction To Operations And Supply Chain Management

ISBN: 9780131791039

2nd Edition

Authors: Cecil C. Bozarth, Robert B. Handfield

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