8 .4 An important aspect of k aizen is the creation of a quality culture. One definition...

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8 .4 An important aspect of k aizen is the creation of a quality culture. One definition of ‘culture’ is:

‘The system of shared values, beliefs and habits within an organisation, that interacts with the formal structure to produce behavioural norms.’

( a ) How would you go about creating a quality culture?

(

b) How might a quality culture sometimes clash with marketing and production cultures?

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Procurement And Supply Chain Management

ISBN: 9781292317915

10th Edition

Authors: Kenneth Lysons, Brian Farrington

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