Systems operations and support generally consume an enormous amount of the resources available in the typical IT shop of an organization. Many CIOs are avidfy interested in systems support software that may reduce the amount of human effort required Research the Web and trade journals for information on some of the newly emerging applications, not discussed in the textbook, thai are of soon will be available,

a. Describe the research you conducted.

b. What are some of the new types of systems support applications that you found?

c. Compare and contrast their features.

d. If you were the systems support manager in your organization and you could choose only one of these applications, which one would you choose? Or would you choose any? Explain your answer.