Designs based on generic, easily identifiable metaphors are generally well received by system users, particularly novice ones, because their familiarity enhances the perception of ease-of-use and userfriendliness.

Your company wants to replace its paper telephone message forms with an electronic version that can be sent as an e-mail attachment.

Create a metaphoric screen design for one of the common paper telephone message forms. (This will not require a screen design tool, but can be designed in Microsoft Word or Excel. Create your own, rather than using one of the templates that are commonly available.)