In 1997, Oxford Health Plans had a computer problem that caused the company to overestimate revenue and underestimate medical costs. Problems were caused by the migration of its claims processing system from the Pick operating system to a UNIXbased system that uses Oracle database software and hardware from Pyramid Technology. As a result, Oxford’s stock price plummeted, and fixing the system became the number-one priority for the company.

Suppose that you have been placed in charge of managing the repair of the claims processing system.

Obviously, the project team will not be in good spirits.

How will you motivate team members to meet the project’s objectives?