Question: 4. John had a new modem installed in his computer at a local computer shop, where he watched as the system successfully connected to his

4. John had a new modem installed in his computer at a local computer shop, where he watched as the system successfully connected to his AOL account. When he got home and tried, however, he couldn’t get a dial tone. He calls you to ask for help. What should you suggest that he check first?

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