1. TEAM EXERCISE Form small groups for this exercise on claim and adjustment letters. Have each member of your group study the following social-media post and the response, which function as a claim and an adjustment. Then meet and discuss your reactions to the two posts. How effectively does the writer of the claim present her case? How effective is the response from the company? Does its writer succeed in showing that the company’s procedures for ensuring safety are effective? Does its writer succeed in projecting a professional tone? In both posts, how might the context of social media be affecting the tone? Write an email to your instructor discussing the two posts, and attach to your email a revised version of the company’s response.