2. Locate an owner’s manual for a consumer product, such as a coffee maker, bicycle, or hair dryer. In a memo to your instructor, discuss at least three decisions the writers and designers of the manual appear to have made to address audience-related factors, purpose-related factors, settingrelated factors, document-related factors, or processrelated factors. For instance, if the manual is printed only in English, the writers and designers presumably decided either that it was not necessary to create versions in other languages or that they didn’t have the resources to do so.

For more about memos, see Ch. 9, p. 247.