Check your hunches by replaying your impressions to the caller, use reflecting back phrases (remember Chapter 3

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Check your hunches by replaying your impressions to the caller, use ‘reflecting back’ phrases (remember Chapter 3 on Listening) like ‘What you seem to be feeling is …’

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Mastering Communication

ISBN: 9781403917096

4th Edition

Authors: Nicky Stanton

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Question Posted: Oct 01, 2024 11:00 AM

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Check your hunches by replaying your impressions to the caller, use reflecting back phrases (remember Chapter 3 on Listening) like What you seem to be feeling is
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Check your hunches by replaying your impressions to the caller, use reflecting back phrases (remember Chapter 3

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Mastering Communication

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