Find out now how your organisation’s telephone system works, including these points:

● Does a call come straight through to you, or through an operator?

● Does your organisation expect you to answer a telephone call in a particular way? If so, how?

● How do you transfer an internal call? An external call?

● How do you get an outside line? Ask the operator? Or dial a particular number?

● How can you divert your calls to another phone?