Go to a customer review site and locate a customer complaint or bad review of a restaurant in your area. In groups of 2-3 students, discuss the appropriate tone, word choice, and approach you as the restaurant owner would take in response. Write your response, limiting the number of words to whatever the site allows. Now, imagine a similar situation on Twitter. Revise your response to fi t Twiller's 140 character limit. (Sec Chapter 3 pages 53-55 for guidelines on persuasion and Chapter 11 page 233 for guidelines on professional lone and sryle.)