3. Talk to the companys legal counsel and contact the Society of Competitive Intelligence Professionals for guidance.

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3. Talk to the company’s legal counsel and contact the Society of Competitive Intelligence Professionals for guidance. Then, with their opinions and facts to back you up, go to your boss. Miquel Vasquez was proud of his job as a new product manager for a biotechnology start-up, and he loved the high stakes and tough decisions that went along with the job. But as he sat in his den after a long day, he was troubled, struggling over what had happened earlier that day and the information he now possessed.

Just before lunch, Miquel’s boss had handed him a stack of private strategic documents from their closest competitor. It was a competitive intelligence gold mine—product plans, pricing strategies, partnership agreements, and other documents, most clearly marked “proprietary and confidential.” When Miquel asked where the documents came from, his boss told him with a touch of pride that he had taken them right off the competing firm’s server. “I got into a private section of their intranet and downloaded everything that looked interesting,” he said. Later, realizing Miquel was suspicious, the boss would say only that he had obtained “electronic access”

via a colleague and had not personally broken any passwords. Maybe not, Miquel thought to himself, but this situation wouldn’t pass the 60 Minutes test. If word of this acquisition of a competitor’s confidential data ever got out to the press, the company’s reputation would be ruined

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Management

ISBN: 9780538479530

10th Edition

Authors: Richard L. Daft

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