1. What do you see as the underlying problem with Larry Hillerman? What suggestions do you have that might help Larry change his behavior?

2. Analyze Larry’s behavior with respect to the four dimensions of emotional intelligence. Rate Larry as high, medium or low on each dimension. Explain your ratings. 

3. What suggestions do you have for employees to help them manage their relationship when dealing with Larry?

As an additional resource, Case Assessment Activities are provided in downloadable Word files on the text companion website and as graded assignments in MindTap. These activities include short cases and scenario-based multiple choice questions that assess students’ comprehension of chapter concepts. The following open-ended questions accompany these graded assignments and can be used as discussion starters or for additional subjective assessment.