After you have read the following e-mail from Mr. Thompson, answer the questions below. Note: Again, this note was actually sent.

1. How do you like the way the e-mail looks—letterhead, formatting, and the like?

2. Does the e-mail’s appearance influence your response to it? How?

3. What mistakes in usage do you notice?

4. Are there any expressions that Mr. Thompson uses that bother you in particular?

What are they, and why do they bother you?

5. How do you feel about Mr. Thompson? Do you like him? Do you trust him?

Why or why not?

6. What would you change about the way the e-mail was written?