Compare and contrast the initial Best Bikes process, shown in Q2-2 of Chapter 2, with the version shown in QCE18-3 of this chapter extension. (Treat the parallelograms in Figure 2-1 as databases.)

a. Summarize the problems that existed in the original process and explain how the adjusted process enables a solution to those problems.

b. Summarize the changes to information systems that will need to be made to implement the process change in QCE18-3. Consider each of the five information system components.

c. Which actors (employees) are the primary beneficiaries of the process change?

d. Suppose some employees who are not beneficiaries of a process change are required to do their work differently. Summarize management challenges you can expect. Describe how you would deal with those challenges.