15. A service center consists of two servers, each working at an exponential rate of two services...

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15. A service center consists of two servers, each working at an exponential rate of two services per hour. If customers arrive at a Poisson rate of three per hour, then, assuming a system capacity of at most three customers,

(a) what fraction of potential customers enter the system?

(b) what would the value of

(a) be if there was only a single server, and his rate was twice as fast (that is, ì = 4)?

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