According to Deming, which of the following is not a key element of quality leadership? a. Establishment

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According to Deming, which of the following is not a key element of quality leadership?

a. Establishment of an organizational goal to meet or exceed customer needs

b. The use of displays and awards to promote employee motivation

c. Continual education and training that elevate the level of technical and professional expertise

d. Elimination of barriers and distrust to create an organizational culture that fosters teamwork

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Total Quality Management

ISBN: 9789332579392

3rd Edition

Authors: Poornima M. Charantimath

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