Mr. James from Houston, Texas, checked into the University Inn in late afternoon. He was feeling feverish and nauseated after his flight from Los Angeles. He called the front desk and asked for some ice, drank a glass of water, and went directly to bed. He noticed a red swelling on the back of his neck, which had been draining onto his shirt collar. He used a wash cloth to rinse it off.

When Mildred, the housekeeper, came to turn down the bed, she found Mr. James very ill. She gave him some water from his glass at the bedside and asked Mr. James, ‘‘Do you want me to call you a doctor?’’ to which he answered, ‘‘Yes.’’

a. What kind of policy should be written that would help Mildred know what to do in this situation?

b. What specific items in the room are contaminated?

c. When the doctor arrives, he has Mr. James transported to the hospital. What kind of step-by-step procedure should Mildred use to clean up this room?