What are the SERVQUAL dimensions of service quality?

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Total Quality Management

ISBN: 9789332579392

3rd Edition

Authors: Poornima M. Charantimath

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Question Posted: Jan 03, 2024 01:37 AM

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What are the SERVQUAL dimensions of service quality?

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The SERVQUAL model developed by Parasuraman Zeithaml and Berry is a widely used framework for measuring and evaluating service quality It consists of ...View the full answer

Total Quality Management

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