3 Create a new position for him, where he could do the reports and reconciliations for several account managers, while their assistants concentrated on the public contact work. He would have little chance of future promotion, however. When Gehan Rasinghe was hired as an account assistant at Werner and Thompson, a business and financial management firm, he was very relieved. He was overqualified for the job with his degree in accounting, but the combination of his accented English and his quiet manner had prevented him from securing any other position. Beatrice Werner, one of the managing partners of the firm, was impressed by his educational credentials and his courtly manner. She assured him he had advancement potential with the firm, but the account assistant position was the only one available. After months of rejections in his job hunt, Rasinghe accepted the position. He was committed to making his new job work at all costs. Account manager Cathy Putnam was Rasinghe's immediate superior. Putnam spoke with a heavy accent, speaking at a lightning pace to match her enormous workload. She indicated to Rasinghe that he would need to get up to speed as quickly as possible to succeed in working with her. It was soon apparent that Putnam and Rasinghe were at odds. She resented having to repeat directions more than once to teach him his responsibilities. He also seemed resistant to making the many phone calls asking for copies of invoices, disputing charges on credit cards and following up with clients' staff to get the information necessary to do his job. His accounting work was impeccable, but the public contact part of his job was in bad shape. Even his quiet answer of 'No problem' to all her requests was starting to wear thin on Putnam. Before giving Rasinghe his three-month review, Putnam appealed to Beatrice Werner for help. Putnam was frustrated at their communication problems and did not know what to do