7. Search YouTube and Twitter for customer complaints about Comcast. Some are straightforward complaints about service while
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7. Search YouTube and Twitter for customer complaints about Comcast. Some are straightforward complaints about service while others can perhaps be described as angry rants, containing profanity, threats, and highly emotional tirades. Debate: Should companies attempt to respond to all types of negative sentiment expressed on social platforms?
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Information Technology For Management Advancing Sustainable Profitable Business Growth
ISBN: 9781118357040
9th Edition
Authors: Efraim Turban Linda Volonino Gregory R. Wood
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