If no, what should the criteria be for deciding when and when not to respond? If yes,
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If no, what should the criteria be for deciding when and when not to respond? If yes, how should companies respond to these highly emotional expressions of customer angst?
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Information Technology For Management Advancing Sustainable Profitable Business Growth
ISBN: 9781118357040
9th Edition
Authors: Efraim Turban Linda Volonino Gregory R. Wood
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