Mobile banking is a natural extension of online banking services, which have grown in popularity over the last decade (see Figure 7.16).

Throughout Europe, the U.S., and Asia, an increasing percentage of banks offer mobile access to financial and account information. In 2009, ABI Research evaluated 29 U.S. banks on accessibility of their mobile banking services. Six of the banks received top marks:BB&T, Eastern Bank,Fifth Third Bank, Northeast Bank,USAA,and Wells Fargo. Bank of American and Chase also received positive evaluations.

In Sweden, Merita Bank has pioneered many services and The Royal Bank of